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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges are based on the size and weight of the item or items purchased, calculated by a third party.

To see what delivery charges would be to your location, simply add the items to your cart, go to your cart and input the necessary information. The various shipping options should be shown.

How long will delivery take?

RE7 calculates shipping through a third party which allows for a large selection of courier and price options. Each company listed has it’s own transit length calculated on the method of shipping selected by the purchaser. To get a better idea of the shipping information based on the method selected, it is advised to review the courier company’s website.

Below are the links for Canada Post’s shipping information for domestic and international shipping.

Shipping within Canada may take 2 to 13 days .

International shipping may take 6 to 10 days by air, or 1-2 months by surface.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.

Do I receive an invoice for my order?

You will receive an email invoice to the email connected with your account. If there are any issues with the order, it is advised to contact us as soon as possible.

I have a story about how RE7 affected my life, how can I share it?

That’s great! We love hearing how RE7 has improved peoples lives. Please send us the details by filling out the ‘Send Us An Email’ form on the right and selecting the ‘Testimonials’ tab. We may even add it to our ‘Testimonials’ page and contact you for more information.

Send us an email

Contact The RE7 Team

Need to send us a letter/package?

3545 32nd Ave NE Suite 810
Calgary, AB  T1Y-6M6

Where to find RE7